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Articulate down?

Articulatestatus.com is the public status page for Articulate, the company behind popular e-learning authoring tools Articulate 360, Storyline, Rise and Reach. The page reports the real-time availability of Articulate's services, including the Articulate 360 web app, Rise course authoring, Review 360 for feedback, Reach 360 learning distribution, AI Assistant and login services. It shares incident updates, maintenance windows and past event history, helping instructional designers and training teams know whether issues come from Articulate.

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I have a problem with Articulate

Select the type of problem you're facing to help us and other users.

Recent User Report Trends for Articulate

Aggregated reports in the last 48 hours.

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User Reports for Articulate

Recent issues reported by users from around the world.

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How to fix Articulate not working

This page is the public status page for Articulate, the company behind Articulate 360, Storyline, Rise, Review and Reach. Instructional designers and training teams use these tools to build and share e-learning. The status page shows whether Articulate's services are working, including the web app, Rise authoring, Review and Reach, login services and AI Assistant. Find your symptom below. Check the status page first, so you can tell whether the problem comes from Articulate or from your own course or set-up.

Jump to what you are seeing

Website Down

The Articulate website does not load for you.

  1. Open the page in a private window and on another network.
  2. Check www.articulatestatus.com for an active incident.
  3. If only your network is affected, ask IT to check the firewall.

Login Failed

Sign-in is refused.

  1. Check you are using the Articulate 360 account that holds your licence.
  2. If the password is refused, reset it through the official site and check spam.
  3. Try a private window to rule out an old session.

Publishing Error

A course fails to publish, or it publishes with errors.

  1. Read the publishing error message, which usually names the slide or asset that failed.
  2. Check the course file is not too large, and that its media files are included.
  3. Check www.articulatestatus.com, then publish a smaller test course to check.

Rise 360 Down

Rise 360 course authoring does not load, or changes do not save.

  1. Reload in a private window, and check you are signed in to the right account.
  2. Check www.articulatestatus.com for a Rise 360 incident.
  3. Save a copy of your course content before you try again, and note the time.

Review 360 Down

Review 360 does not load, or feedback does not show.

  1. Reload the review link in a private window.
  2. Check www.articulatestatus.com for a Review 360 incident.
  3. Send the review link to your reviewers again only once the status page is clear.

Content Loading Error

A course or its content does not load for learners.

  1. Check the course was published, and that the learner is using the current link.
  2. Check the content is not blocked by the learner's network or browser settings.
  3. Check www.articulatestatus.com, then test the course in a private window.

Media Upload Failed

A video, audio or image file does not upload.

  1. Check the file type and size against what the tool accepts.
  2. Upload one file first to find the problem.
  3. Check your connection is stable, and check www.articulatestatus.com if uploads fail for everyone.

API Error

Calls to the Articulate API fail or return an error.

  1. Check the status code. An access error usually means the key or token is wrong, too many calls means you should slow down, and a server error means a service-side problem.
  2. Confirm the key is current and for the right account.
  3. Retry with a growing delay, and check www.articulatestatus.com if several calls fail together.

Still not working?

Contact your Articulate administrator, or the team that manages your licence, first. For a platform-wide problem, contact Articulate support through the help option in the Articulate 360 account or on the Articulate website. Have your organisation name, the product name, the course or project name, the exact error text, and the time with your time zone. Never send learner names, passwords or course files that contain personal data in a support message. Live incident updates are on www.articulatestatus.com.

Most authoring problems come from a sign-in, a file or a publishing setting, and they usually clear once that is checked. The status page shows live incidents and past events, so you can see whether the problem is on Articulate's side.

Frequently asked questions about Articulate

Is Articulate down right now?

We cannot confirm an outage for Articulate (articulatestatus.com) at the moment, and we have no live automated check result to show for it. This page relies on incident updates and reports from users.

What should I do if Articulate is not working for me?

First rule out your side: reload the page, try another browser or device, clear the cache and cookies for articulatestatus.com, flush your DNS cache and turn off any VPN or proxy. Then compare with this page: if the status shows an incident, or many users reported problems in the last 48 hours, the issue is on the service's end and usually clears up without any action from you. The troubleshooting steps on this page go through each check in order.

How do I report a problem with Articulate?

Use the report buttons at the top of this page, or describe the problem in the user reports section. Every report is counted in the 48-hour trend chart and helps other people see whether the problem is widespread.

Where is the official Articulate status page?

The official status page for Articulate is www.articulatestatus.com.

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