Incident History for 365 Retail Markets

A complete log of all past incidents, outages, and scheduled maintenance.

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applies to the 15 loaded
FullCount November 2026 release maintenance

Scheduled

Affected Components

FullCount - TouchscreenFullCount - Back OfficeFullCount - Self ServiceFullCount - Engage

Scheduled

on Oct 30, 2026

Scheduled maintenance on November 11 will restart all FullCount applications, causing brief interruptions.

Scheduled For

Nov 11, 2026, 6:00 AM UTC to Nov 11, 2026, 6:15 AM UTC

Advana database maintenance starting soon

Scheduled

Affected Components

Advana

Scheduled

on Oct 25, 2026

Scheduled Advana database maintenance begins in 60 minutes at 22:00 EDT on October 24, 2026.

Scheduled For

Oct 25, 2026, 2:00 AM UTC

V5 (ADM) Server Maintenance

Scheduled

Affected Components

Vision Smart Stores - PicoCVVision Smart Stores - StockwellVision Smart Stores - Network Connectivity

Scheduled

on Oct 14, 2026

Scheduled maintenance on the Stockwell network November 17, 10:00 PM to 11:00 PM ET; no downtime expected, systems monitored throughout.

Scheduled For

Nov 18, 2026, 3:00 AM UTC to Nov 18, 2026, 4:00 AM UTC

V5 (ADM) Server Maintenance

Scheduled

Affected Components

V5 Platform - ADMV5 Platform - Credit Card GatewayV5 Platform - Global Market AccountsV5 Platform - LightSpeed IntegrationV5 Platform - Mobile App

Scheduled

on Oct 14, 2026

Scheduled maintenance on the V5/ADM system will cause downtime in ADM and related applications, with kiosks operating in local mode.

Scheduled For

Nov 15, 2026, 4:00 AM UTC to Nov 15, 2026, 8:00 AM UTC

FullCount October 2026 release maintenance

Scheduled

Affected Components

FullCount - TouchscreenFullCount - Back OfficeFullCount - Self ServiceFullCount - Engage

Scheduled

on Oct 8, 2026

Scheduled FullCount cloud maintenance on October 21 may cause periodic interruptions while the application stays online.

Scheduled For

Oct 21, 2026, 4:00 AM UTC to Oct 21, 2026, 5:30 AM UTC

FullCount October 2026 release maintenance

Under Maintenance

Affected Components

Vision Smart Stores - Global Market AccountVision Smart Stores - PicoCVVision Smart Stores - Stockwell

Under Maintenance

on Oct 7, 2026

Emergency maintenance on Vision Smart Store backend is in progress, delaying receipts and making the Stockwell operator web app unavailable.

Scheduled For

Oct 7, 2026, 10:30 PM UTC

Scheduled

on Oct 7, 2026

Emergency maintenance on Vision Smart Store backend today will delay receipts and make the Stockwell operator web app unavailable for 30 minutes.

Scheduled For

Oct 7, 2026, 10:30 PM UTC to Oct 7, 2026, 11:00 PM UTC

FullCount October 2026 release maintenance

Scheduled

Affected Components

FullCount - TouchscreenFullCount - Back OfficeFullCount - Self ServiceFullCount - Engage

Scheduled

on Oct 7, 2026

Scheduled maintenance for the FullCount October 2026 release will restart all applications, causing brief interruptions.

Scheduled For

Oct 14, 2026, 5:00 AM UTC to Oct 14, 2026, 5:15 AM UTC

FullCount Database Maintenance

Scheduled

Affected Components

FullCount - TouchscreenFullCount - Back OfficeFullCount - Self ServiceFullCount - Engage

Scheduled

on Sep 30, 2026

Scheduled maintenance on the FullCount cloud-hosted database may cause the application to be partially or completely offline.

Scheduled For

Oct 7, 2026, 4:30 AM UTC to Oct 7, 2026, 5:30 AM UTC

V5 (ADM) server maintenance starting soon

Scheduled

Affected Components

V5 Platform - ADMV5 Platform - Credit Card GatewayV5 Platform - Global Market AccountsV5 Platform - LightSpeed IntegrationV5 Platform - Mobile App

Scheduled

on Sep 27, 2026

Scheduled V5 (ADM) server maintenance begins in 60 minutes, affecting ADM and several related platform components.

Scheduled For

Sep 27, 2026, 3:00 AM UTC

Advana database maintenance scheduled

Scheduled

Affected Components

Advana

Scheduled

on Sep 24, 2026

Scheduled maintenance on the Advana system will occur October 24, 2026, from 10:00pm to 2:00am EDT, affecting deals, offers, and promos.

Scheduled For

Oct 25, 2026, 2:00 AM UTC to Oct 25, 2026, 6:00 AM UTC

AirVend AV Live Server Maintenance

Scheduled

Affected Components

AirVend Vending - AV LiveAirVend Vending - Payment Gateway

Scheduled

on Sep 17, 2026

AirVend AV Live server maintenance begins as scheduled in 60 minutes, affecting AV Live and Payment Gateway.

Scheduled For

Sep 17, 2026, 1:00 AM UTC

Vision Smart Store Network Maintenance Postponed

Scheduled

Affected Components

Vision Smart Stores - Network Connectivity

Scheduled

on Sep 15, 2026

Scheduled maintenance on the Stockwell network has been postponed and will be rescheduled at a later date.

FullCount September 2026 Release Maintenance

Scheduled

Affected Components

FullCount - TouchscreenFullCount - Back OfficeFullCount - Self ServiceFullCount - Engage

Scheduled

on Sep 1, 2026

Scheduled maintenance for FullCount applications on September 9th, with brief interruptions during restart.

Scheduled For

Sep 9, 2026, 5:00 AM UTC to Sep 9, 2026, 5:15 AM UTC

Vision Smart Store Network Maintenance

Scheduled

Affected Components

Vision Smart Stores - Network Connectivity

Scheduled

on Aug 31, 2026

Scheduled maintenance on the Stockwell network on September 15th from 10 PM to 11 PM EDT, no expected downtime.

Scheduled For

Sep 16, 2026, 2:00 AM UTC to Sep 16, 2026, 3:00 AM UTC

V5 (ADM) Server Maintenance

Scheduled

Affected Components

V5 Platform - ADMV5 Platform - Credit Card GatewayV5 Platform - Global Market AccountsV5 Platform - LightSpeed IntegrationV5 Platform - Mobile App

Scheduled

on Aug 26, 2026

Scheduled maintenance on V5/ADM system on September 26, 2026, from 11pm to 3am EDT. Kiosks will enter local mode and recover automatically.

Scheduled For

Sep 27, 2026, 3:00 AM UTC to Sep 27, 2026, 7:00 AM UTC

    Incident History for 365 Retail Markets